Pandora Terms & Conditions

Pandora Terms & Conditions


PANDORA reserves the right to amend these Terms and Conditions continuously and we therefore advise you to read them regularly.

Online Prices

Prices indicated on the official online store may vary from Concept Stores and Edgars Shop-in-shops.

Concept stores and Edgars shop-in-shops are not required to honour online prices.

Personal data
PANDORA wants to ensure that the information you share with us is maintained safely and securely on the internet. These terms and conditions cover how we use your personal information.When you become a member of PANDORA Club, we ask you for some personal information, including your name, address, date of birth and email address.

PANDORA uses this information to fulfill our commitments and provide you with the benefits and services that PANDORA Club membership entitles you to. When you enter your personal information and submit it to PANDORA, you consent to granting PANDORA use of this information for the stated purpose.

You are entitled to request this information from PANDORA at any time, and we will delete it at your request.

Information storage
PANDORA uses a number of safety precautions to protect your personal information from unauthorized use. We only store this information for a limited time. PANDORA does not accept responsibility for the accuracy of the information you submit.

PANDORA only uses your personal information for PANDORA Club administration purposes, and to perform general market analyses, such as purchasing behavior.

PANDORA will not disclose your personal information, including your email address, to any third party. And PANDORA does not give other companies access to your registered information.

However, PANDORA does disclose anonymous information, such as results of market analyses, to authorized PANDORA dealers only. The purpose of this is to ensure that every PANDORA dealer is able to provide you with the best possible service, and with a relevant product assortment.

When you join PANDORA Club, you agree to receive our newsletter. PANDORA uses the information you enter to send out the newsletter.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If PANDORA SA or substantially all of either or their assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. 

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or the directions of the Court or any other body of competent jurisdiction; or to protect the rights, property, or safety of PANDORA SA, our employees, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

The newsletter
The newsletter will be sent to the email address you provided when you signed up. It is your responsibility to update your personal details, including your e-mail address.

If you no longer wish to receive the newsletter, you can unsubscribe at any time by using the link in the newsletter.

No longer wish to be a member of the PANDORA Club?
If you no longer wish to be a member of the PANDORA Club, simply go to My Page on the PANDORA website and delete your membership.

PANDORA reserves the right to terminate your PANDORA Club membership if you do not comply with these Terms and Conditions.

PANDORA makes reservations for printing-errors, price changes and sold-out goods.

Comments etc.
Some of PANDORA’s websites gives you the option to post comments and other contributions, such as photos etc. We expect users of PANDORA’s website to use decent and respectable language in their posts.

It is your responsibility to ensure that the content of your comments and/or other contributions are not in any way racist, defamatory, violates anyone’s privacy or any other legislation.

You are only allowed to post comments and/or other contributions in English. Comments and other contributions in other languages will be deleted by our moderators.

PANDORA reserves the right to delete comments and other contributions.

All content on PANDORA’s websites, including but not limited to articles, photos, moving images and graphics, belongs to and is administrated by Pandora A/S, whose address is: Hovedvejen 2, 2600 Glostrup, Denmark.

You are allowed to produce digital and/or physical copies of the content for you own personal use. Any other production of digital or physical copies of content on PANDORA’s websites is not allowed. It is your responsibility to ensure that you have the right to publish comments and/or other contributions. Should PANDORA receive claims related to the content or other contributions which you have posted, such claims will be forwarded to you.

Your comments and/or other contributions must not contain commercial messages. PANDORA has unlimited rights to use comments and/or other contributions posted by you in every way and on all present and future media platforms, including but not limited to marketing of PANDORA’s products.

If you have any questions about PANDORA’s web sites, your PANDORA Club membership and/or your personal information, please contact us [email protected]

Brand Protection
Today, PANDORA is present on six continents and, like many other global brands, we are facing the challenge of counterfeiters attempting to violate our brand, our products and our identity. It is illegal to sell counterfeit (fake) products. However, fraudulent counterfeiters continually attempt to exploit the PANDORA brand and benefit from the fame and worldwide success we have achieved. 

Therefore, we safeguard our intellectual property rights by all available means, including comprehensive global surveillance, registration and control programmes, so that you can remain confident that your PANDORA product is authentic and lives up to our high quality standards. We take serious action on a local level, as well as internationally, to stop counterfeiting of our products, and we strongly believe that our efforts will decrease the amount of infringers attempting to mislead you into believing that you are buying authentic PANDORA jewelry. 

The impact of Counterfeiting
When purchasing fake products, people directly or indirectly contribute to undermining responsible practices in the jewelry industry:

  • Sellers of fake and illegal products rarely follow the standards and laws that legitimate companies adhere to in their practices, such as laws prohibiting forced labour and child labour, and laws protecting workers' rights

It is our assumption that

  • Counterfeiters are known to not pay taxes, duties or customs fees in accordance with laws
  • Counterfeiters are know to not manufacture their products in accordance with laws protecting the health and safety of the public, such as laws prohibiting the use of toxic and other harmful substances
  • Illegitimate dealers rarely offer customer service and after sales service. By purchasing your jewelry from an authorized PANDORA dealer, your purchase is protected under our warranty policy, and you can benefit from the support of our customer service staff in many countries around the world

Find out how you can identify an authentic PANDORA product,find an authorized PANDORA retaileror how to report PANDORA brand and product violations

Contact Information:

Tel: +27 11 706 2377
Fax: +27 (0) 86 211 3455
Mail: [email protected]