PRIVACY POLICY – PANDORA LOYALTY CARD

1. Why do we need your personal data?

   Pandora uses information from our interactions with you and other customers as well as certain third parties to help achieve its goal of providing the highest quality products and services.

   
   

   Pandora respects the privacy rights of our customers and recognises the importance of protecting the information collected about them. To this end, we have established procedures that ensure your personal information is processed in a responsible manner. This privacy policy informs you about the kind of material we collect in relation to the Pandora Digital Loyalty Card, and how, the purposes for which we collect and use it, your rights about and options concerning our use of your data, how your data is processed and with whom it may be shared, and for how long we store your information etc. Please read it carefully.

   
   

   Your personal information is processed for the achievement of specific purposes only (and not in such a manner contrary to such purpose), and on the basis of a specific legal basis in each case, as provided by the applicable law.

   
   

   In particular and of relevance to the Pandora Digital Loyalty Card, Pandora processes your personal information:

   
   
   • • where the processing is necessary for the performance of a contract with you; and/or
   • • with your express consent.
   
   

   In particular, we may use your personal information:

   
   
   • • for the activation of your Pandora Digital Loyalty Card;
   • • for the registration of your personal Pandora Digital Loyalty Card profile, which will be accessible by you online;
   • • to communicate with you and provide information and materials to you, including information of an administrative nature, via any communication means you provide your contact details in respect of to us, as part of your membership of the Pandora Digital Loyalty Card initiative;
   • • to verify your identity and to respond to any query you may raise with us; to process your request and provide you with the best service possible;
   • • to provide support in respect of your use of your Pandora Digital Loyalty Card;
   • • to carry out our obligations arising from the Pandora Digital Loyalty Card Ts&Cs and the contract entered into between you and us;
   • • to administer and maintain our records and for device and data analytics, such as the detection of consumption preferences through your use of Pandora products and/or services, and analysis, including in a personalised, automated or electronic form;
   • • to prevent and/or detect any misuse or fraud; and
   • • with your permission, we may contact you directly through the details provided by you (e.g. delivery address, email, text message, telephone or any other electronic means) for marketing, advertising and market research purposes. For example, this includes information related to Pandora products and services, new initiatives, e-commerce activities, promotional materials and initiatives, announcements, and special offers, as well as information on local store openings and activities. In order to be able to contact you with information that is of special interest to you, your overall interaction with Pandora (such as, but not limited to, your shopping behaviour, your contact history with our customer service, your participation in promotions or events, will be jointly analysed and used. We may use your personal information for marketing, advertising and market research purposes. Below you will find information on your rights, e.g. how to withdraw your consent or amend your personal details.
   
   

   If you provide us with the personal information of another person, please make sure that you have the right to share this information with us before you do so.

   
   

   How is the collected data processed?

   
   

   The processing of your personal information, in particular your name, surname, date of birth, mobile number and your email address, will be carried out using electronic tools. The provision of your data is necessary for the pursuit of the aforementioned purposes, and therefore any refusal of it would make it impossible to implement the purpose for which the personal information is collected. Your personal information will only be stored and processed for as long as the purpose for which it was obtained exists.

   
   

   Who controls the data?

   
   

   Your personal information will be collected, stored and processed by Pandora Jewellery South Africa, and by Pandora A/S , a public company listed on the Nasdaq Copenhagen stock exchange with registered office at Havneholmen 17-19 Copenhagen V, 1561 Denmark, (as joint data controllers) (together, “Pandora” or “us”, “we”, “our”).

   
   

   In addition, our authorised service provider, CONTACTLAB S.p.A, P.IVA e C.F. 09480090159, Via Natale Battaglia 12, 20127, Milan, Italy (“CONTACTLAB”), who operate the Pandora Digital Loyalty Card initiative on our behalf, will collect, store and process your personal information from the time you register for your Pandora Digital Loyalty Card.

   
   

   Save as set out in and without prejudice to our obligations and your rights under this Pandora Digital Loyalty Card Privacy Policy, and your rights under applicable law, we are not responsible, directly or indirectly, for the privacy practices of such website and/or CONTACTLAB.

   
   

   By submitting your personal information to us or to CONTACTLAB as part of the registration process for your Pandora Digital Loyalty Card via our site www.pandorashop.co.za , and at any other time in the management of your Pandora Digital Loyalty Card, such personal information will be collected, stored and processed by Pandora and CONTACTLAB.

   
   

   We take the appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.

   
   

   Disclosure of personal data

Treating your data with the utmost care and confidentiality is one of our core values. If required by law, your data may be disclosed to third parties. In addition, we employ service providers and data processors to process data on our behalf, including CONTACTLAB (as mentioned above). These services include authentication, maintenance services, analysis services, e-mail messaging services, gift services, solvency, address and e-mail checks. These third parties are our duly designated data processors used to facilitate the operation of your Pandora Digital Loyalty Card and the Pandora Digital Loyalty Card initiative, and they may only process your personal information to the extent necessary in order to deliver their services and according to principles of lawfulness and correctness.

Our data processors are situated outside the South Africa. Consequently, we will share your personal information with countries outside the South Africa. However, we will only provide this information on the basis of the recipient fulfilling applicable technical, organisational and security requirements, and on the condition that such processors process your data on the basis only of our instructions and pursuant to contracts and agreements between us.

Unfortunately, transmission of information via the Internet is not wholly secure. Although we do our utmost to protect your personal information, we cannot guarantee the security of your data transmitted via WhatsApp; any transmission is done so at your own risk. Once we have received your information, we employ strict procedures and rigid security measures to try to prevent unauthorised access.

We may disclose your information to the extent that we are duty-bound to disclose or share your personal information in order to comply with any legal obligation or the directions of the Court or any other body of competent jurisdiction, or in order to enforce or apply our privacy policy and other agreements; or to protect the rights, property or safety of Pandora, our employees, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

Any personal information you provide to us is done so on an entirely voluntary basis. The provision of some of your personal information is necessary to allow the activation and use of your Pandora Digital Loyalty Card. If you choose not to provide the requested information, various benefits may not be available to you. In certain cases, only those who have submitted to us the required personal information are able to use certain services and in other ways avail themselves of the activities and offers available from Pandora. Your decision not to provide some personal information will have no consequence on the activation and use of your Pandora Digital Loyalty Card, or on the creation of your online profile. The impact of the provision or otherwise of your personal information will be specified at the time of its collection by us. We provide numerous options, depending on the exact circumstances, in order to help you retain control over your data. These options may include editing your data or receiving information about the data held.

You can access and request that we amend your personal information or request the exercise of any other of your rights in respect of your personal information, at any time by contacting us at za.online@pandorastores.net In addition, Pandora Digital Loyalty Card holders who have registered by e-mail online will be able to view their profile online via www.pandorashop.co.za , amend their personal information, manage their consents to the processing of their personal information, and view details of any active promotional initiatives.

If you have any questions or concerns regarding privacy or if you have any enquires regarding the personal information you have given us, kindly contact Pandora at any time by sending an email directly to: za.online@pandorastores.net